BPG Real Estate Services, LLC., a rapidly growing company, knows that our success begins and ends with our people. Through the efforts of our associates and guided by our values, we transform the communities we serve, striving to exceed the expectations of our tenants, residents and clients. Formed in 1993, BPG is a privately held, full-service real estate acquisition, development and management company with offices and properties in Washington DC, Wilmington, DE, Philadelphia, PA, and Baltimore, MD.
At BPG, giving our associates the BPG Experience is a top priority. Join us as a Residential Property Administrator.
Job Title: Residential Property Administrator (Non-exempt, hourly)
Reports To: Residential Property Manager
Duties and Responsibilities/Administrative Responsibilities
• Create a sense of community with staff and residents.
• Assist Residential Property Manager with monthly resident happy hours.
• Answer phone calls and e-mails and assist with all resident inquiries/complaints.
• Coordinate resident & guest pool passes (where applicable) and resident inquiries regarding packages.
• Assist the Residential Property Manager with achieving the financial and operational goals of the property.
• Work as liaison between Maintenance and residents to ensure that work orders are handled in a timely manner. Follow-up with residents once Maintenance notifies office that work orders are completed.
• Assist with renewal follow-up communication to residents and renewal response tracking.
• Responsible for security deposit collection for new move-in’s and send to corporate to be deposited within twentyfour (24) hours. Understand and execute no cash accepted policy.
• Work with Residential Property Manager and Maintenance to ensure apartments are inspected and ready prior to move-in day. Coordinate move-in details with future residents and perform move-in inspections with new residents.
• Work closely with Maintenance and the Residential Property Manager to ensure apartments are turned around quickly and ready for immediate leasing.
• Understand, interpret, and apply applicable Federal and State Housing Regulations.
Qualifications:
• Must present a neat, professional, and positive image always.
• Superior communication and organizational skills required.
• Assertive character traits with a customer service focused attitude.
• Ability to multi-task in a fast-paced environment and be detail oriented with procedures and paperwork.
• Must be able to work well in a team environment.
Education:
• High school diploma required.
• Bachelor’s degree in related field strongly preferred.
Experience:
• No property management experience required.
• Working knowledge of Microsoft Office products.
Physical Requirements:
• Requires prolonged sitting.
• Requires frequent operation of office equipment, such as a computer, telephone, etc.
• Occasional stretching and / or bending to access file cabinets, office equipment, etc.
• Occasional standing and walking required.
Direct Reports:
None.
Statement Of Notices:
Equal Employment Opportunity
BPG Real Estate Services, LLC, provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
Americans with Disability Act
Applicants as well as associates who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as associates are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Job Requirements
The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Other duties may be assigned. The Company may change the specific job duties with or without prior notice based on the needs of the company.